Apple handles refunds.
Start with Apple’s Report a Problem service. OutBrick cannot see your payment details or issue an App Store refund directly.
Open Report a ProblemRequest a refund
- Open reportaproblem.apple.com and sign in with the Apple Account used for the purchase.
- Choose “Request a refund,” select the relevant reason and OutBrick purchase, then submit it to Apple.
- Check the request status through Apple. Approval and timing are determined by Apple and applicable consumer law.
Restore a purchase
For an eligible non-consumable purchase such as Brick Pass, open OutBrick › Shop › Restore purchases. Make sure the device is using the Apple Account that made the purchase. Consumable items such as coin packs generally cannot be restored after they have been consumed.
Unexpected or duplicate charge
Use Apple’s purchase history and Report a Problem flow first. If the purchase appears correct but the app did not deliver the item, contact us with the product name, device model, iOS version, and approximate time. Do not send a full receipt, card number, password, or security code by email.
Apple billing Restore in Shop No card data held